SYLVERAHENEffective Date: 5/11/2025
Last Updated: 5/11/2025
Welcome to Sylverahen Limited (“Sylverahen,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://sylverahen.com, use our cleaning or software development services, or otherwise interact with us.
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1. Who We Are
Sylverahen Limited is a UK-based company providing cleaning and software development solutions.
Registered Address: Flat C 50 Castle Hill Avenue, Folkestone, CT20 2RE, United Kingdom
Website: https://sylverahen.com
Email: info@sylverahen.com
Phone: +44 7355 151492
We act as the Data Controller for the personal data we process.
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2. Information We Collect
We collect and process the following types of information:
2.1. Personal Information You Provide
When you:
Fill out contact forms or request quotes
Register for a service or create an account
Communicate with us by email or phone
Subscribe to newsletters or updates
We may collect:
Full name
Email address
Phone number
Postal address
Business name (if applicable)
Billing/payment information
Any message or enquiry details
2.2. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Referring website or source
Cookies and similar tracking technologies (see Section 7)
2.3. Information from Third Parties
We may receive limited personal data from:
Payment processors (for transactions)
Business partners or subcontractors
Public databases (for verification purposes)
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3. How We Use Your Information
We use your data to:
1. Provide and manage our cleaning and software development services
2. Respond to your inquiries and provide quotes or proposals
3. Manage contracts, payments, and invoices
4. Communicate updates, promotions, or important service notices
5. Improve website functionality and customer experience
6. Comply with legal and regulatory obligations
We will only process your personal data where we have a lawful basis, such as:
Contractual necessity (to provide a service you requested)
Legal obligation (e.g., tax or recordkeeping)
Legitimate interest (business operations, analytics, security)
Consent (for marketing communications)
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4. How We Share Your Information
We do not sell or rent your personal data.
However, we may share your data with trusted third parties where necessary:
Service providers (e.g., IT hosting, payment processors, email providers)
Professional advisors (e.g., accountants, lawyers)
Regulatory authorities (if required by law or legal process)
All third parties are required to handle your data securely and use it only for the agreed purposes.
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5. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, including:
As long as you maintain an active relationship with us
To comply with tax, accounting, or legal obligations
For up to 6 months after account or service termination (unless law requires a longer period)
After that, your data is securely deleted or anonymized.
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6. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access – request a copy of the personal data we hold about you
Rectify – correct inaccurate or incomplete data
Erase – request deletion of your personal data (subject to legal requirements)
Restrict processing – limit how we use your data
Data portability – receive your data in a structured format
Object – object to processing based on legitimate interests or marketing
Withdraw consent – at any time, for data processed under consent
To exercise your rights, contact us at info@sylverahen.com.
We will respond within 30 days as required by law.
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7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic.
Cookies may include:
Essential cookies – required for site functionality
Analytics cookies – to understand how visitors use our site
Marketing cookies – to personalize offers or ads
You can manage or delete cookies anytime through your browser settings.
For more details, please see our Cookie Policy (available on our website).
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8. Data Security
We use appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
These include:
Secure servers and encrypted connections (SSL/TLS)
Access controls and staff confidentiality agreements
Regular security reviews and data backups
While we take all reasonable precautions, no online transmission is 100% secure, and we cannot guarantee absolute security.
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9. International Data Transfers
Your personal data is primarily processed in the United Kingdom.
If we transfer data outside the UK (e.g., for hosting or third-party services), we ensure adequate protection through:
Standard Contractual Clauses (SCCs), or
Transfers to countries deemed adequate by the UK government.
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10. Children’s Privacy
Our services are not directed at children under 16 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us immediately for deletion.
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11. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party sites.
We encourage you to review their privacy policies when you visit them.
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12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational or legal changes.
Updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page regularly.
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13. Contact Us
If you have questions, requests, or complaints about this Privacy Policy, please contact:
Sylverahen Limited
Flat C 50 Castle Hill Avenue, Folkestone CT20 2RE, United Kingdom
Email: info@sylverahen.com
Phone: +44 7355 151492
Website: https://sylverahen.com
